Contact
A question about your server, an order or an invoice? We help in English or Dutch. If you are a customer, a ticket is the quickest way.
How to reach us
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Ticket in My CakeHosting
The quickest way for customers: your question is linked straight to your account and services. Open a ticket.
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Discord
Chat with other players and our team, and be the first to hear about news and deals. Join our Discord.
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Email
Not a customer yet, or prefer email? Send your question to info@cakehosting.net.
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Dedicated server or colocation
Looking for a whole server to yourself? Use the request form and we will send you a proposal. Want to place your own server? Ask about colocation.
How busy is support right now?
Quiet
- Open tickets
- 3
- Median first reply
- about 7 hours
Real counts from our ticket system, refreshed every 10 minutes. Reply time over the last 30 days. Updated at 08:07 (Amsterdam time).
Help us help you faster
- Mention the name or address of your server.
- Describe what you did and what went wrong.
- Include the error message from the console in the game panel.
Also have a quick look in the knowledge base and the frequently asked questions: your answer might already be there. Server suddenly not working? Check the status page first.
Company details
CakeHosting is part of Space-Node. Our story is on About us.
- Address: Sevenhuijsenlaan 7, 7608 SV Almelo, the Netherlands
- Chamber of Commerce (KvK) number: 42164898
- VAT number: NL005549399B06
- Email: info@cakehosting.net
Frequently asked questions
Can I call you?
We don’t have phone support. Open a ticket or send an email; that way we can also look into your question properly before we reply.
Do you have a Discord server?
We are working on it. As soon as there is an official CakeHosting Discord, you will find the link here.
I forgot my password. What now?
On the My CakeHosting login page, click forgot password. You will receive an email to choose a new password.